FAQ

Frequently Answered Questions

 

Below you will find answers to questions that we receive occasionally.  If we haven't covered your question below, please feel free to send us an email and we'll do our best to resolve your question.

 

My item doesn't fit, what do I do?

We can exchange your item for one that fits if you contact us within 30 days of receipt. If we don't have a size that works, you are welcome to return it for a refund. Customers are responsible for return shipping. Email us and we will work it out with you.

How do I leave a review?

You can leave reviews for the products you purchased by visiting the product page for that item.  We love hearing your feedback!

Do you ship internationally?

Yes we do! You can select your preferred carrier and shipping speed during checkout.

How can I track my order?

You can look up your order by signing into your account on our website or by using the tracking information in the email you received us for your shipment confirmation.

How do I initiate a return?

Visit our Returns page to look up your order using your email and order number. Start refunds and exchanges within 30 days of receipt. After that window, watch tools are still covered by lifetime replacement, not a cash refund. Customers are responsible for return shipping.

What is the Shipping and Return Policy?

Refunds and exchanges are available within 30 days of receipt. After that, watch tools are covered by lifetime replacement, not a cash refund. Customers are responsible for return shipping. Full shipping and return details are in the footer.

Haven't received my order

Orders are sent out same or next day typically.  Your shipment time depends on location and the shipping service you selected.  When an order is processed for shipping, we send a tracking number that you can use to locate your package.  If you still have questions and it has gone past the timeline for delivery please send us an email and we will investigate further.

I broke my Spring Bar Tool. What can I do?

We offer replacement Spring Bar Tool end pieces here.  You can purchase as many replacements as you need without having to purchase a whole new tool.